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Nakup ještě za 1.500,00 Kč a máš dopravu do PPL Parcelshopu zdarma!
SUPER! Máte dopravu do PPL Parcelshopu zdarma!
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Nakup ještě za 1.500,00 Kč a máš dopravu do PPL Parcelshopu zdarma!
SUPER! Máte dopravu do PPL Parcelshopu zdarma!
We deliver throughout the Czech Republic. The most popular option is PPL to a pick-up point or parcel locker (PPL Parcelshop, PPL Parcelbox, AlzaBox) for CZK 89, free on orders of CZK 1,500 or more. A PPL courier delivers to your address for CZK 89, Czech Post (Balíkovna home delivery) for CZK 109. We dispatch your order within 2 working days of receiving your payment, and PPL usually delivers it the next working day.
Delivery options and prices
| Delivery method | Price | Delivery after dispatch |
|---|---|---|
| PPL Parcelshop, PPL Parcelbox, AlzaBox (pick-up points and parcel lockers) | CZK 89; free on orders of CZK 1,500 or more | usually the next working day |
| PPL courier to your address | CZK 89 | usually the next working day |
| Czech Post – Balíkovna home delivery | CZK 109 | usually 1-2 working days |
| Add to existing order | CZK 0 | in one parcel with your original order |
| Collection in person in Prague 10 (by arrangement) | free | as arranged |
PPL Parcelshop, PPL Parcelbox and AlzaBox - our recommendation
At the checkout, choose from more than 6,000 pick-up points and parcel lockers across the Czech Republic: a staffed PPL Parcelshop, a self-service PPL Parcelbox open around the clock, or a partner AlzaBox. As soon as your parcel arrives, you’ll get an SMS and an email with a PIN code for collection. CZK 89, free on orders of CZK 1,500 or more.
Collection period: usually 7 days at a PPL Parcelshop, 3 days at a PPL Parcelbox and 2 days at an AlzaBox, counted from the day the parcel is deposited. If you can’t make it in time, you can redirect the parcel to another location in the mojePPL app or through the link in the delivery notification. Uncollected parcels come back to us. Parcel lockers can’t take cash-on-delivery payments, so this option is available only with payment in advance.
PPL courier to your address
PPL couriers deliver on working days, usually the next working day after dispatch. You’ll get an SMS or email in advance with the expected delivery time; if you’re not at home, the driver leaves the parcel at the nearest pick-up point and sends you a PIN. CZK 89; cash on delivery + CZK 49 (you can pay the courier in cash or by card).
Czech Post – Balíkovna home delivery
For those who prefer the post. A Czech Post courier delivers to your address usually within 1–2 working days of dispatch; Czech Post notifies you on the day of delivery and the courier phones ahead. CZK 109; cash on delivery + CZK 49.
When we send your parcel
Items marked “In stock” are dispatched within 2 working days of your payment being credited or, for cash on delivery, of your order being confirmed. We finish every piece by hand just before it leaves us, so it reaches you in perfect condition. We email you when your order is dispatched, and the carrier sends you a tracking number. Custom orders are dispatched by the date we agree with you by email.
For bank transfers, the dispatch time starts when the payment is credited; if you send an instant payment, we usually see it within seconds.
Free delivery on orders of CZK 1,500 or more
Spend CZK 1,500 or more and delivery to a PPL Parcelshop, PPL Parcelbox or AlzaBox is free. Your basket shows how much you have left to go.
Forgot to add something? Add to your order for free
If you think of one more piece right after placing your order, create a new order, choose the “Add to existing order” delivery option (CZK 0) at the checkout and put your original order number in the notes. We’ll send everything in one parcel. This works only until the original order leaves us; if it has already been dispatched, we’ll let you know, cancel the add-on order and refund it.
Did your parcel arrive damaged?
Check the packaging as soon as you receive the parcel. If it’s visibly damaged, you can refuse it, or accept it and draw up a damage report with the courier. If you discover damage only after unpacking, write to us as soon as possible, ideally within 2 working days, and attach photos of the item and the packaging. We’ll sort it out with a replacement or a refund; your statutory rights are not affected in any way.
Delivery abroad
For now we deliver only within the Czech Republic. Delivery to Slovakia is in the works; if you’re interested, email us at info@petiteprovence.cz or message us on Facebook and we’ll arrange it individually.
Forgot to add something? Add to your order for free
If you think of one more piece right after placing your order, create a new order, choose the “Add to existing order” delivery option (CZK 0) at the checkout and put your original order number in the notes. We’ll send everything in one parcel. This works only until the original order leaves us; if it has already been dispatched, we’ll let you know, cancel the add-on order and refund it.
Christmas 2026
For gifts to arrive by Christmas Eve, order and pay by 20 December 2026 for delivery to a PPL pick-up point or parcel locker, and by 20 December 2026 for courier delivery. After these dates we can’t guarantee delivery in time for Christmas.
Go to payment methods
Find out what payment options are available for the ordered goods:
Delivery FAQ
How long does delivery take?
Items in stock are dispatched within 2 working days of receiving your payment, and PPL usually delivers the next working day. So as a rule, allow 2-3 working days from payment; Czech Post tends to be a day slower.
How much does delivery cost?
PPL to a pick-up point or parcel locker costs CZK 89 and is free on orders of CZK 1,500 or more. A PPL courier to your address costs CZK 89, Czech Post Balíkovna home delivery CZK 109. Cash on delivery costs CZK 49 and is available only for delivery to your address.
Can I have my parcel delivered to an AlzaBox?
Yes. At the checkout, choose PPL pick-up points and select an AlzaBox on the map. The parcel waits there for 2 days from the day it is deposited; the PIN for collection comes by SMS and email.
How do I track my parcel?
Once your order is dispatched, you’ll get an email with the tracking number. You can follow the parcel on the carrier’s website or in the mojePPL app; for Czech Post, use the parcel tracking on ceskaposta.cz.
What happens if I don’t collect my parcel in time?
Uncollected parcels come back to us. We’ll get in touch and agree either to send it again once you’ve paid the delivery charge, or to cancel the order. With PPL, you can still redirect the parcel to another pick-up point in the mojePPL app before it is returned.
Can I change the delivery address or pick-up point after ordering?
With PPL, yes – through the link in the delivery notification or in the mojePPL app. Before dispatch, just email us at info@petiteprovence.cz and we’ll make the change for you.
Do you deliver outside the Czech Republic?
Not yet. Delivery to Slovakia is in the works; write to us and we’ll arrange it individually.
How do you pack the goods?
We pack every piece by hand with protective padding so it survives the journey unharmed, and the parcel is insured. If anything arrives damaged, let us know as soon as possible and send photos.
Can I collect my order in person?
Yes, in Prague 10 (Strašnice), by prior arrangement by email or phone. The workshop isn’t open to the public, so we hand over orders at our office.
Can I return an item if I change my mind?
Yes, within 14 days of receiving it and without giving a reason; we refund within 7 days of receiving the returned item. You’ll find the procedure in Article 7 of our Terms and Conditions.